Terms & Conditions

Last updated: April 6, 2023

Welcome to Sona the Indian Kitchen, located at 1183 Hunt Club Rd, Unit 104, Ottawa, ON, K1V 8S4, offering online ordering with pick up and delivery options. Please read these Terms of Service ("Agreement") carefully before using our services. By using our services, you agree to be bound by these terms and conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these terms and conditions are considered an offer, acceptance is expressly limited to these terms.

You may use our services for lawful purposes only and in accordance with this Agreement. You agree not to use our services:

• In any way that violates any applicable federal, state, local or international law or regulation
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• To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the services, or which, as determined by us, may harm us or users of our services or expose them to liability
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• To engage in any conduct that interferes with the proper working of our services, or which, as determined by us, may damage our reputation

Our menu items may contain nuts, dairy products, or other ingredients that may cause allergic reactions in some individuals. We cannot guarantee that our products are free from allergens. Please inform us of any allergies or dietary restrictions before ordering. We assume no liability for adverse reactions to food consumed, or items one may come in contact with while eating at our restaurant or ordering from us.

You may place orders for pick up or delivery through our online ordering system. Delivery times are estimates only and may be subject to delays or interruptions beyond our control. We will make every effort to fulfill your order within a reasonable time frame. However, we reserve the right to cancel or refuse orders at our discretion. If you have any questions or concerns about your order, please contact us immediately.

•Table reservations can be made online, by phone or in person.
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•A reservation is not confirmed until the restaurant contacts the customer to confirm the reservation.
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•The restaurant reserves the right to cancel a reservation if the customer is more than 15 minutes late.
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•The restaurant reserves the right to refuse service to anyone, including customers who arrive more than 15 minutes late for their reservation.

• Catering services are available upon request.
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• The restaurant requires at least 24 hours notice for all catering orders.
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• A deposit may be required for large catering orders.
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• Any changes or cancellations to a catering order must be made at least 24 hours in advance.

• The restaurant reserves the right to refuse catering services to anyone.

We accept payment through our online ordering system. All payments must be made in full at the time of ordering. If there is an issue with your order, please contact us immediately to request a refund or other resolution. Refunds will be issued in accordance with our refund policy.

All content, including text, graphics, logos, images, and software, is our property or the property of our content suppliers and is protected by Canadian and international copyright laws. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our services, use of our services, or access to our services without our express written consent.

Sona the Indian Kitchen shall not be liable for any indirect, special, incidental, consequential or punitive damages, including but not limited to loss of profits, loss of business, or loss of use, arising out of any order or delivery.

You agree to indemnify and hold Sona the Indian Kitchen, its affiliates, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third-party.

These Terms of Service shall be governed by and construed in accordance with the laws of the province of Ontario, without giving effect to any principles of conflicts of law.

Sona the Indian Kitchen reserves the right to modify these Terms of Service at any time, and such modifications shall be effective immediately upon posting of the modified Terms of Service on our website. You agree to review these Terms of Service periodically to be aware of any such modifications and your continued use of the website shall be deemed your conclusive acceptance of the modified Terms of Service.

If you have any questions about these terms and conditions, please contact us at sonatheindiankitchen@gmail.com